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PenPal Frequently Asked Questions
What is PenPal™?
PenPal™ is a data collection system for gathering pen based data from dairies. Data is collected on farms with a Windows Mobile-based handheld device, which performs some basic analysis, and is then transmitted (real-time if an internet connection is available) to our web system for further processing including trend analysis using Statistical Process Control (SPC). Current data that can be collected is body condition scores, cow comfort scores, cud chewing scores, hock scores, locomotion scores, manure scores, teat end scores, and udder hygiene scores. Scores may be recorded either on a pen or individual cow basis.
What equipment do I need to use PenPal?
All you need to use PenPal is a handheld computer / PDA that uses Windows Mobile 5.0 or higher as it's operating system and an internet connection. The internet connection does not have to be "live" when you are scoring animals as data can be saved and uploaded later. If you do have a live internet connection, either by wireless through the handheld or by having the handheld synched to a second computer that has a live connection, you can manage your account and data on the handheld. The recording device can be a handheld, smart phone, or any other device using Windows Mobile 5.0 or higher.
How much does PenPal cost?
Prices for PenPal are based on an annual per-user subscription license which includes unlimited use, software upgrades, and techical support. Please see our pricing page for more information.
How is my data protected?
AgriMetrica takes data security very seriously. We have confidentiality agreements in place with all of our corporate sponsors. To view our corporate confidentiality policy, go here. Our servers are professionally managed around the clock in a physically secure data center. We utilize firewall technology and redundant servers to insure data remains secure and safe from loss. User access to our web sites is password-protected for data security. Our system account manager gives our clients a control panel to manage user access to their data so they may grant or remove access for any other individual at any time.
How long is data stored?
Data is stored on our servers for at least 3 years such that reports may be run across multiple years. Upon request, we make arrangement for longer data retention policies on a client by client basis.
How do I get help with PenPal™?
You can download the latest help documentation here. For other support, contact AgriMetrica here.
How do I get updates to the handheld software?
PenPal's annual subscription license includes all updates to the handheld software. As new updates become available, they will be available for download from the www.agrimetrica.com web site.
How does Consultant Access work?
PenPal™ gives an account manager the ability to grant (and revoke) access to the PenPal™ system and producer data for consultants, veterinarians, nutritionists, and others. Imagine your specified consultants helping you, monitoring your results, even when they are not on the farm. And... when they make an on-site dairy visit, they will be better armed with knowledge of your test results.

PenPal's Consultant Access System helps protect your data by alleviating the need to share your log-in information with others. As the producer, you have complete control over who has access and who does not. AgriMetrica takes security very seriously with extraordinary measures to protect your data and privacy.

To enroll a consultant, just enter their name and e-mail and click the Add button, and PenPal automatically sends them an invitation to join your team of advisors. To remove access, pick the advisor you want removed and click the Remove button.
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